Crisis Management


Crisis Management Needs a Plan

It is not a matter of if, but when, extraordinary and unexpected events will happen. Are your policy manuals, processes and procedures for crisis management and planning up to date and well defined? A timely, effective emergency response requires a prepared team of professionals. A company's response to crisis situations can be valuable or detrimental to its employees, brand and reputation. How the plan is executed may have long-term consequences. It's important to get it right.

There are several ways to plan for a good response before an event occurs.

  • Identify best practices. Use real events to base scenario training on.
  • Well-trained security professionals working behind the scenes can diffuse issues before they escalate out of control.
  • Position security professionals where they have the most impact during and after a crisis.
  • Assign emergency response members who are decisive, even-tempered and able to act in a professional manner no matter what or who they are facing.
  • Keep asking: "How can we be better prepared?"

Review plans annually and practice often. With years of experience in responding to real threats and aviation accidents, Clark Consulting prepares teams to effectively plan for:

Catastrophic Events
Any event resulting in loss of life to employees or customers such as an aviation disaster, plant explosion or train wreck.

Natural Disasters
An event affects the safety of employees, customers, facility and operations. Is protecting valuable assets a part of your business continuity plan?

Violence & Terrorism
Most emergency response plans fail to recognize and incorporate workplace violence and/or terrorism into crisis planning.

Hands-On Results
Shawn Clark has directed teams in crisis situations domestically and abroad. He defined security departments' Emergency Response guidelines and led team deployments for Continental flight 1404 in Denver, Continental Connection flight 3407 in Buffalo and Continental flight 128 diversion to Miami.  Lessons learned from and applied at disaster sites and during emergency response have won him praise from those impacted to law enforcement to corporate executives.